Refund policy

Food Safety First

Because AV8 Nutrition products are food products, we cannot accept returns of opened or used items.

Refunds & Replacements

We will gladly replace or refund products that:

  • Arrive damaged
  • Arrive defective
  • Are incorrect due to a fulfillment error

To request assistance, please contact us within 7 days of receiving your order and provide:

  • Order Number
  • Description of the Issue
  • Photos of the Product and Packaging

Non-Returnable Items

For food safety reasons, we cannot accept returns or provide refunds for:

  • Opened products
  • Used products
  • Products returned without prior authorization
  • Orders delivered more than 30 days ago
  • Orders shipped to an incorrect address provided by the customer

Our Commitment

If there is an issue with your order, we encourage you to contact us. We are committed to delivering a high-quality customer experience and will work with you to find an appropriate solution.

Contact

For returns or refund requests, please contact:

js@av8nutrition.ca